Exciting new developments are happening at GIA. To stay abreast of the exponential growth GIA is experiencing and to better serve our customers, we have established a new hymnal and missal sales department. The mission of the GIA sales department is to build and maintain customer relationships through education, guidance, and patience—all with a “customer first” attitude.
Hymnal and Missal Sales Manager
Suzanne Orland is the sales and customer relationship manager. She has been with GIA for over 18 years and has over 30 years of experience in the world of pastoral music. Her unique skill set makes her perfectly equipped to understand the needs of our hymnal and missal customers and help them through the buying process.
Hymnal and Missal Sales Specialist
Raquel Velazquez has a history of 23 years with both World Library Publications and GIA Publications, Inc. combined. Her roots were firmly established in the customer service department where she rose through the ranks to eventually become the director of marketing for World Library Publications, Inc. Her experience with customers both on the phone and at tradeshows, along with her years marketing to missal and hymnal subscribers, have prepared her for her new role with GIA as Marketing Administrative Coordinator/Hymnal and Missal Sales Specialist.
We are here to serve you and the needs of your worshipping community. Here are just a few of the things we can help you with…
- Answer your questions regarding GIA hymnal and missal products
- Walk you through the hymnal or missal acquisition process
- Provide you with a quote
- Place and process your order
- Follow up on your customer experience and satisfaction
If you have any questions or would simply like to chat more with us about hymnals and missals (because we absolutely love to connect with our customers and hear their feedback), please email us at [email protected] or you can call us! You can contact Suzanne at 1.708.552.9815 or Raquel at 1.708.552.9850. We are here for you Monday through Friday from 8:30 a.m. to 4:00 p.m. CST. Raquel habla español.